Premium Service Level Agreements
„Aligning with your strategic wellness goals, our Premium Tier ensures measurable impact through…“
„Quarterly reviews mitigate program drift and ensure continuous ROI.“
„Please note, this offer is limited to 3 corporate clients per quarter to maintain service excellence.“
2.4 Premium Support Tier (Contracts >€5,000):
- Dedicated account manager for scheduling/logistics
- Quarterly impact reviews (productivity/wellness metrics report)
Priority rescheduling (48-hour notice waived once/quarter)
Requires 50% deposit (non-refundable) with balance net-30 terms
8.4 Premium Service Level Agreements
For engagements exceeding €5,000 annually, Client receives:
- Concierge Support: 24h response guarantee via dedicated email/phone
- Custom Reporting: Tailored wellness ROI analysis (e.g., absenteeism reduction)
- Flexible Credits: 2 make-up sessions annually